Returns & Refund Policy

Effective Date: September 2026

At Origami India, we take care to ensure that every order is packed and delivered in good condition. This policy explains the circumstances under which orders may be cancelled, returned or refunded.

1. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

An order may be cancelled before it has been dispatched, subject to our ability to process the cancellation request.

Once an order has been dispatched, cancellation may no longer be possible.

If a cancellation is successfully processed before dispatch, the eligible refund will be initiated to the original payment method.

2. Returns

Due to the hygienic nature of our products, opened or used products may generally not be eligible for return.

Returns may be considered in cases including:

  • Product received in damaged condition

  • Incorrect product received

  • Missing product/items from an order

  • Manufacturing or quality-related issue, subject to verification

3. Damaged Products

If you receive a damaged product, please contact us within 48 hours of delivery.

Please provide:

  • Order number

  • Photographs of the outer package

  • Photographs of the damaged product

  • A brief description of the issue

Our team may request additional information where necessary.

4. Incorrect Product

If you receive a product different from the product ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement or another appropriate resolution.

5. Missing Items

If any item appears to be missing from your order, please notify us within 48 hours of delivery with your order details.

We will investigate the issue and provide an appropriate resolution after verification.

6. Non-Returnable Products

Products may not be eligible for return where:

  • The product has been opened or used

  • The product has been damaged after delivery due to improper handling

  • The issue is caused by normal wear or usage

  • The return request is made outside the applicable reporting period

  • The product is returned without prior approval from our customer support team

7. Refunds

If a refund is approved, the refund will generally be initiated to the original payment method used for the purchase.

The time taken for the refund to reflect in your account may depend on the payment gateway, bank or financial institution.

8. Shipping Charges

Shipping charges may not be refundable unless the return/refund is due to an error attributable to us, such as an incorrect product being dispatched or a verified issue with the order.

9. Refund Processing

Once the return or refund request has been reviewed and approved, we will initiate the applicable refund.

The refund processing time may vary depending on the payment method and financial institution.

10. How to Request a Return or Refund

Please contact our customer support team with:

Order Number:
Name:
Registered Email/Mobile Number:
Reason for Request:
Photographs/Videos, where applicable:

Origami India reserves the right to verify the condition of products before approving a return, replacement or refund.

Last Updated: September 2026